Frequently Asked Questions
What services does The Graze provide?
The Graze provides brunch grazing tables for the morning of weddings, bridal showers, baby showers and birthday parties. We create beautiful bespoke floral arrangements & installations for events and offer bar services and backdrop rentals.
How do I book The Graze to cater for my special day?
Select Your Menu, Pay Deposit and Sign Contract. After we have received all three items your event will be confirmed.
Deposit
We require a non-refundable 50% deposit to get started. The deposit is non-refundable, because as soon as you send a deposit we begin working to make sure you and your guests are fully taken care of by The Graze.
Contract
Your contract will include: all your elected selections, your date, venue location, invoice amount and acknowledgment of our policies. We require a signature and date from you and we provide ours as well as confirmation that we are all on the same "table".
What all is included with your service?
Each tier purchased will include: cold-pressed juice, fruit and all necessary "wares" needed to graze & light decor
Silverware, plateware, drinkware & serveware are all included. Light decoration to enhance the table aesthetics is also included.
Delivery
Delivery within a 10 mile radius of our address is included. Anything outside of the complimentary 10 miles will incur a fee.
What is NOT included with your listed price?
Gratuity
An 20% gratuity will be added on to the total of your check. This will be shared among every person working behind the scene to bring a beautiful and delicious graze to you. You are welcomed to give more if you are left satisfied with your complete experience.
Local Taxes
Local taxes will also be included on to the total of your check.
I would love to book The Graze, but I have less than 12 people.
Food & Beverage Minimum
We would love to cater your special event, if you do not have 12 people no problem, you just have to meet a food and beverage minimum of $975. We can work with you to provide enhancements that you will love and will help you reach your minimum.
Can you send me your detailed menu?
Seasonal & Local. We use seasonal and local ingredients to bring our tables to life, which means that our menu is constantly changing according to what is available to us. We are happy to send our current menu options for an idea of what we can execute, but there is no guarantee that your menu will be exactly as the menus you review.
Menu Changes. At time of contract signing we will provide you with your menu, however as mentioned above, we strive to use local and seasonal products for our menus and occasionally an item we need to execute one of your dishes is unavailable. If this happens we will inform you at least a week prior to your event and either give you the option to select a different menu item to replace said dish or we will make slight changes to said dish replacing the missing component using our expert judgment.
Can I provide you with a “day of contact person”?
Line of Communication. We know that you will be too consumed with excitement about your special day for us to think about bothering you with questions, so at time of contract signing we will ask you to provide us with two (2) reliable contact persons for us to communicate with seven (7) days prior to your event for any last minute questions and the day of your event for access into venue.
Can I make payments on my balance?
Payment Schedule. Yes, we happily accept payments broken down at your convenience as long as they are before or in line with our payment schedule deadlines.
We require a non-refundable deposit of 50% of the balance at time of booking in order for us to begin making custom arrangements for your special day. The non refundable deposit confirms your date on our calendar and will allow us to begin tailoring your selected menu.
75% of the balance is required thirty (30) days prior to your event.
The remaining balance is due fifteen (15) days prior to the event. With the final payment all menu selections and anticipated guest count will be confirmed.
I have to cancel my booked services with The Graze, can I get a refund?
Cancellations. We understand that life happens and things change, however as soon as your deposit is paid we begin working behind the scenes to make sure that your special day, that The Graze has the privilege of catering for, is perfect. Since we begin doing work immediately after the deposit is paid, we will be unable to issue any refunds.
Date Change OR Service Transfer
Although we will not issue refunds we will allow for you to change the date of our services OR transfer your tier package to a friend of yours for The Graze to cater their event.Date change OR transfer allowance will only be permitted ONE (1) time.
Do you accommodate food allergies & dietary restrictions?
Food Allergies. We know that food allergies are extremely serious and we pride ourselves with handling such a delicate situation with care. With that said, send us an email with your specific allergy and we will let you know if we can safely accommodate.
Food Aversions. If there are known food aversions inform us up front and when we create your menu we will do our best to accommodate.
Dietary Restrictions. The only dietary restrictions that we can currently accommodate are vegetarian restrictions.
Still have unanswered questions? Connect with us via email and we'll answer all your questions for you.